FAQs

At Nataliepicks, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most commonly asked questions about our products, shipping, and policies.

1. What types of products does Shop Name sell

we have been passionate about creating personalized metal pieces that add style, character, and individuality to every home. From custom name signs and house numbers to romantic metal wall art and decorative designs, each product is crafted to make your space truly yours.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days. Once your order has been processed, you will receive a confirmation email.

3. How long will it take to receive my order?

After processing, delivery usually takes 4–5 business days, depending on your location and shipping carrier.

4. Do you offer free shipping?

Shipping policies may vary. In some cases, we offer free shipping within selected regions. Please check the shipping information at checkout for details.

5. Can I return or exchange my purchase?

Yes. We offer a 30-day return policy. Items can be returned within 30 days of delivery if they are unused and in their original condition.

For exchanges, the fastest option is to return the original item and place a new order.

6. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team using the contact information listed below. Our team will guide you through the process.

7. How long does it take to receive a refund?

Once we receive and inspect the returned item, refunds are typically processed within 5 business days and will be issued to your original payment method.

8. Do you charge restocking fees?

No. We do not charge restocking fees for eligible returns.

9. What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us as soon as possible. We will work with you to provide a replacement or refund.

10. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email to monitor the shipment status.

11. Where do you ship to?

Shipping availability depends on the store’s shipping policy. Please check the shipping details during checkout.

12. How can I contact customer support?

If you have any questions, feel free to contact us:

Email: Support@nataliepicks.com
Phone: +1-470-541-4325
Address: 6714 Sunset Hills Blvd, Rex, GA 30273, United States.