Refund policy

Last updated: May 18, 2026

At Nataliepicks, we take immense pride in the craftsmanship of our metal signs. Made from durable steel and finished with a wide variety of vibrant colors, our products are designed to bring personality and style to any space. We understand that purchasing decorative items online requires trust, which is why we have established a clear and fair return and exchange process to ensure your complete satisfaction.

Our Journey and Commitment to Excellence

Nataliepicks began its online journey on March 10, 2024. From our creative workshop, we focus on producing high-quality steel metal signs designed for home decor, gifts, and personalized displays. Our collection features durable materials, precise cutting, and a range of colorful finishes to match different styles and spaces.

Our business was built on the values of honesty, quality, and customer satisfaction—principles that guide everything from our design process to our customer support.

We utilize an SSL certificate across our entire website to ensure that your personal and payment information is securely encrypted and protected. This security allows you to shop our metal sign collections with complete confidence and peace of mind.

Return Window

You have 30 days from the date your package was delivered to initiate a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To ensure a successful return, please confirm that your item meets the following criteria:

  • Condition: The item must be unworn, unused, and in the same condition that you received it.
  • Packaging: It must be in the original packaging (box, microfiber pouch, and certificates if applicable).
  • Non-Returnable Items: For hygiene and safety reasons, earrings cannot be returned. Additionally, gift cards and "Final Sale" items are non-refundable.

Personalized & Custom-Made Jewelry

Because each piece is uniquely handcrafted to your specifications (custom names, initials, or dates):

  • Errors by EmmaTailorMade: If we made a mistake in the engraving or design, we will provide a 100% free replacement or full refund.
  • Customer Errors: We cannot offer refunds if the customer provided the wrong spelling or size. Please double-check your customization details before placing an order.

Damages and Issues (Inspection)

Please inspect your order upon reception. Contact us immediately at support@nataliepicks.com if:

  • The item is defective or damaged.
  • You received the wrong item. Note: You must provide clear photos of the defect and the shipping label to help us process your claim within 48 hours.

Return Shipping & Fees

  • Defective Items: If the return is due to our error, we will provide a pre-paid shipping label.
  • Change of Mind: If you are returning an item for personal reasons, you will be responsible for paying your own return shipping costs.
  • No Restocking Fees: We do not charge a fee to put the item back into our inventory.

Refund Process

  • Notification: Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed to your original payment method.
  • Timeline: Most refunds appear in your account within 5 business days, depending on your bank's processing times.

Contact Information

If you have any questions about returns, exchanges, or our metal sign products, our team is always ready to help.

Email: Support@nataliepicks.com
Phone: +1-470-541-4325
Address: 6714 Sunset Hills Blvd, Rex, GA 30273, United States.